Overview

You can cancel your MySA (MySmartAssistant) subscription at any time — whether you are using a free trial or an active paid plan.

Important Notice: Once a paid subscription is activated, it is non-refundable. Please review this policy carefully before subscribing.

Cancellation Options

You can cancel your subscription at any time using any of the methods below:

  • Cancelling stops future automatic payments (AutoPay / E-Mandate).
  • Access to paid features continues until the current billing or trial period ends.
  • Your subscription will not renew automatically after expiry.

Option 1: Cancel via MySA Dashboard

  1. Go to: https://mysmartassistant.ai/dashboard
  2. Login using your registered mobile number
  3. Navigate to the Profile section
  4. Click "Cancel Subscription"
  5. Follow the on-screen instructions

Result: AutoPay will be cancelled, and no future charges will be deducted.

Option 2: Cancel via MySA App

  1. Open the MySA App
  2. Go to Profile
  3. Under Plan Details, tap Manage
  4. Tap "Cancel Subscription"
  5. Follow the prompts

Result: AutoPay will be terminated, and no future charges will be deducted.

Option 3: Cancel via Payment App / Bank

You can cancel directly from your payment provider (Payment apps, net banking, wallets).

Result: No further charges will be deducted, access continues until the current plan expires, and the subscription will not renew.

Apple App Store Subscriptions

If you subscribed via the Apple App Store, billing is managed entirely by Apple.

Subscriptions must be cancelled directly via your Apple ID Settings. MySA does not control Apple billing, refunds, or cancellations.

Google Play Store Purchases

If you subscribed via the Google Play Store, billing is managed entirely by Google.

Subscriptions must be cancelled directly via the Google Play Store app → Subscriptions. MySA does not control Google billing, refunds, or cancellations.

Refund Policy

All payments are non-refundable once a paid plan is activated.

This includes cases of:

  • Partial usage of subscription
  • Unused subscription
  • Failure to cancel AutoPay
  • Change of mind
  • Account deletion after payment
  • Non-usage of the service

We highly recommend using our 3-day free trial to fully evaluate the service before making a paid commitment.

Support & Contact

📞 Phone: +91 9311615852

📧 Email: support@mysmartassistant.ai

💬 Live Chat Support