1. Agreement to Terms

These Terms of Use ("Terms") govern your access to and use of MySmartAssistant ("MySA" or the "Service"), operated by AIVO Technologies Private Limited ("AIVO", "we", "our", "us").

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use the Service.

2. Eligibility

The Service is available for use by individuals of all ages.

By using the Service, you represent that:

  • You have the legal capacity to enter into a binding agreement.
  • All information you provide is accurate and complete.

3. Account Registration

To use the Service, you must create an account using a valid phone number or email address.

You agree to:

  • Keep login credentials confidential
  • Use strong authentication methods
  • Notify us immediately of unauthorized access

We may suspend or terminate accounts that violate these Terms.

4. Description of Service

MySA is a productivity and AI-powered assistant that enables users to:

  • Upload and organize documents
  • Create reminders and tasks
  • Search documents using AI features
  • Synchronize calendar events (optional)
  • Receive WhatsApp or call reminders (optional)

Features may include AI-based document classification, summarization, and natural language processing.

5. AI Processing Disclosure

The Service uses Artificial Intelligence to provide features you activate.

When you send a query or upload a document for AI processing, the following data may be transmitted to third-party AI processors:

  • Message text you provide
  • Extracted document text
  • Images you upload
  • Calendar metadata (if enabled)
  • Voice input (if enabled)

AI processing may involve:

  • Google LLC (AI processing, location services & voice processing)
  • OpenAI, LLC (AI processing services)
  • Deepgram, Inc. (voice processing)
  • Sarvam AI (voice processing)

Such processing occurs solely to generate responses requested by you.

We do not sell user content.

AI outputs are automated and may not always be accurate. They are provided for assistance purposes only and do not constitute professional advice.

6. Third-Party Integrations

6.1 Google Calendar Integration

If enabled, we access limited calendar data using official OAuth authorization to create, modify, or retrieve events at your request. You may revoke access at any time.

6.2 WhatsApp & Telephony Integration

If enabled, we may send:

  • Reminder messages
  • Service-related calls

These are processed via:

  • Meta Platforms, Inc.
  • Twilio Inc. (or similar communication providers)

We do not record calls unless explicitly disclosed and enabled.

We are not responsible for failures caused by third-party network issues.

7. User Responsibilities

You agree not to:

  • Upload unlawful or harmful content
  • Violate any applicable law
  • Attempt to reverse engineer AI systems
  • Share login credentials
  • Abuse integrations or messaging features

You are solely responsible for the content you upload.

8. Ownership of Content

You retain ownership of your uploaded documents and content.

You grant AIVO a limited license to store, encrypt, process, and transmit such content solely for providing the Service.

9. Subscriptions and Payments

Some features require paid subscriptions.

If you subscribe via:

  • Apple App Store: billing is managed by Apple
  • Direct web purchase: billing is managed by our authorized payment processors
  • Google Play Store: billing is managed by Google

Cancellation must be made through the platform where you originally purchased the subscription. Refunds are governed by the relevant app store or payment processor policies. We do not provide refunds except where required by law.

9.1 Subscription Upgrade, Cancellation and Adjustments

Plan Upgrade: Users may upgrade their existing subscription plan at any time during the active subscription period. Upon such upgrade, the existing subscription shall be terminated with immediate effect and replaced with the upgraded plan, which shall be treated as a separate and independent supply.

No Refund Policy on Upgrade: In the event of an upgrade, any unutilised portion of the previous subscription plan shall not be refunded in cash or otherwise.

Promotional Benefit on Upgrade: The Company may, at its sole discretion, provide a discount, credit, or pricing benefit on the upgraded plan based on predefined internal policies, user eligibility, or promotional programs. Such benefit, if provided, shall be reflected in the final price charged for the upgraded subscription.

Tax Treatment: All prices for upgraded plans shall be inclusive of applicable taxes unless expressly stated otherwise. Any discount or benefit provided on upgrade shall be adjusted in the transaction value for the upgraded plan in accordance with applicable provisions of the Central Goods and Services Tax Act, 2017 and related laws.

No Carry Forward of Previous Benefits: Any benefits or entitlements associated with the previous subscription plan may lapse upon upgrade unless explicitly stated otherwise by the Company.

Finality of Upgrade Transaction: All upgrade transactions shall be final and non-reversible, except as required under applicable law or expressly permitted by the Company.

9.2 Goods and Services Tax (GST)

Prices and Taxes: All prices displayed on the Platform are inclusive of applicable Goods and Services Tax (“GST”) unless expressly stated otherwise.

Third-Party Platform Billing (App Stores): In cases where subscriptions are purchased through third-party platforms including but not limited to Apple App Store or Google Play Store, such platforms may determine, collect and remit applicable taxes from the User in accordance with applicable laws. Prices displayed on such platforms may be inclusive of taxes as determined by the respective platform. The Company shall not be responsible for any variation in pricing or taxes charged by such platforms. Notwithstanding the foregoing, the Company shall report such transactions in accordance with applicable GST laws.

International Users: For users located outside India, the services may qualify as export of services subject to satisfaction of conditions prescribed under applicable GST laws. In such cases, prices may be charged without GST or with zero-rated tax treatment, as applicable.

Changes in Tax Rates: The Company reserves the right to revise pricing to reflect any changes in applicable tax laws, rates, or interpretation thereof, including any retrospective changes imposed by statutory authorities.

User Responsibility: The User shall be responsible for providing accurate location and billing information. Any liability arising due to incorrect information provided by the User shall be borne by the User.

Compliance with Law: All taxes shall be governed by the provisions of the Central Goods and Services Tax Act, 2017, the Integrated Goods and Services Tax Act, 2017, and rules made thereunder, as amended from time to time.

10. Communication & User Consent

By using the Service and providing your contact details, you expressly consent to receive communications from us through SMS, WhatsApp, voice calls, and RCS. These communications may include:

  • Transactional/service-related messages (such as reminders, alerts, account updates), and
  • Promotional or marketing messages (such as offers, updates, and new features).

You acknowledge and agree that:

  • Such communications may be sent directly by us or through authorized third-party service providers (including but not limited to telecom operators and messaging platforms like WhatsApp).
  • Your consent is obtained in accordance with applicable laws and regulations, including TRAI guidelines.
  • You may opt out of promotional communications at any time via unsubscribe options or by contacting support; however, you may continue to receive essential service-related communications necessary for the functioning of the Service.
  • By continuing to use the Service, you also confirm that you are the rightful owner or authorized user of the contact information provided.

11. Outbound (Outgoing) Calling Consent

When you ask MySA to call someone — a friend, a contact, or a business — you authorise MySA to place the call on your behalf and process the conversation so we can report the outcome back to you.

What happens on the call:

  • An AI voice agent dials the recipient and speaks for you. You are not on the line.
  • The agent always opens like this: "Hi, I'm MySA, [your name]'s assistant, calling for…"— this disclosure is mandatory and cannot be turned off.
  • You will see the full outcome after the call ends — with the audio recording and transcript.
  • AI-generated responses may occasionally be inaccurate or incomplete.

Who processes it:

  • Tata Teleservices (telephony)
  • OpenAI & Google LLC (Gemini AI) for the AI voice and reasoning
  • AWS for encrypted storage

Recording & transcripts:
Call recordings and transcripts may be retained to personalise future calls until deleted by you or in accordance with our retention policies.

Your responsibility:

  • You confirm that you have permission to call the recipient — including your friends and contacts.
  • You will not use MySA to call DND-registered numbers, send unsolicited marketing, harass, threaten, impersonate, or violate local call-recording laws.
  • MySA must not be used for emergency services, legal notices, financial commitments, medical emergencies, or other high-risk communications.
  • Calls must comply with applicable telecom, privacy, and recording laws in the relevant jurisdiction.

How it's protected:
Encrypted in transit and at rest. Providers cannot use your call content to train public AI models. Each call consumes MySA minutes from your wallet — you can check your balance in your wallet and usage on the Transaction Summary page.

12. Account Termination

You may delete your account at any time within app settings.

Upon account deletion:

  • Active data is deleted within 30 calendar days
  • Some limited data may be retained where legally required

We may suspend or terminate accounts for violations of these Terms.

13. Intellectual Property

All rights in the Service (excluding user content) are owned by AIVO.

You receive a limited, non-exclusive, non-transferable license to use the Service for personal purposes.

14. Limitation of Liability

To the extent permitted by law, AIVO shall not be liable for:

  • Indirect damages
  • Data loss caused by user negligence
  • Third-party API failures

Our total liability shall not exceed the greater of:

  • Amount paid by you in the prior 12 months
  • USD $100

Nothing in these Terms limits liability where such limitation is not permitted by law.

15. Data Protection

Use of the Service is subject to our Privacy Policy.

We implement technical and organizational safeguards including:

  • Encryption in transit and at rest
  • Access control systems
  • Incident response procedures

For data protection inquiries: support@mysmartassistant.ai

16. Governing Law

These Terms are governed by the laws of India.

Courts in Gurugram, Haryana shall have jurisdiction, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

17. Updates to Terms

We may update these Terms from time to time.

Material changes will be notified via:

  • In-app notice
  • Email

Continued use constitutes acceptance.